Dear Guest,
Thank you for choosing Barceló Málaga during your visit to Málaga.
After reading your opinion, we are glad you enjoyed overall your stay with us although we would like to clarify that slippers and bathrob as well as the kettle and water courtesy are provided in the upper categories: Deluxe, Junior Suite and Junior Suite Deluxe. Please in a next visit, contact to our front desk, they will be happy to inform you about the different extra costs.
Regarding the room service, we apologize for the misunderstanding, as it is not the regular standard, we will make sure to share this relevant information to the corresponding department in order it does not happen again.
On the other hand, we agree with you, the hotel location is really comfy to catch a train or move around. We also understand the hotel is not in old center but it is just 15 minutes walking distance and there are plenty of regular and cheap options to get there like bus or taxi.
Thank you for your kind review and for letting us know you liked our healthy breakfast.
We hope you had a nice trip back home and look forward to welcoming you back soon.
Sincerely,
Trinidad Pozo
Guest Experience Manager