Hi Graham my property management agent and I inspected the apartment before your arrival and there were no issues. After your first complaint a few days after your arrival my property agent promptly visited the apartment to look at the issues you had reported and described the apartment as being in a disgusting state with dog hair and food everywhere including on the sofa (which has cost me 70 euros to get professionally cleaned). The sun loungers were in perfectly good condition and only a year old (despite you insisting they were 4 years old), yet I still bought you 2 more (at a cost of 150 euros) to accommodate your expectations. I answered all of your emails promptly and dealt with all of your concerns as quickly as possible despite the fact you did not even reply to my last 2 emails.
I was advised by my property management agent during your stay that I should remove you from the apartment as it was being mistreated and suggested I keep your deposit (which unfortunately I did not take from you). On your departure my apartment was left in a disgusting state and the cleaners had to spend over half a day to clean and remove the dog hair and the smell of the dog, costing me even more money to repair the damage you had caused. They stated they've never seen an apartment left in such a bad state after a rental. In all 5 years of renting this apartment I've never had complaints or had bad guests up until now. The apartment has since been rented out, guests were happy and left the apartment in good state as most guests do