Dear Farid S,
First of all, we would like to thank you for having reserved at Mistral2 Hotel and for taking the time to give your feedback.
We are very glad that your stay was good as a whole and that you appreciated the kindness and professionalism of our housekeepers and waiters.
On the other hand, we are very sorry for the negative aspects of your holiday. We will surely take them into account in order to improve, but I would like to explain better some points.
Regarding Internet connection, probably WIFI had some technical problems that didn’t depend on reception. So, I am sure that our receptionists, as usually, called the technical assistance promptly to solve the problem as soon as possible. Nevertheless, if the problem has continued to take place, it was due to cause of force majeure, not to our negligence, as you can easily imagine because you perform the job of receptionist as well.
Concerning the furniture, the hotel was built in 1990s. Every year we do some changes and adjustments that they are not always highly visible because the hotel is open 365 days a year.
We are very sorry for the inconvenience caused by the elevator. In August, due to the high number of guests, the elevator needs its time.
Moreover, we regret that breakfast didn’t suit your taste, but it is important for us to offer local food to our guests, such as seasonal fruit, fresh orange juice, homemade cakes, fresh milk, fresh bread. In addition, we offer sliced bread, coffee, biscuits, fruit juices, yogurt, honey, butter, jam, cold cuts, cheese, hard-boiled eggs, raw vegetables, cereals, hazelnut cream.
Last but not least, we are very sorry for the problem that you had with our colleague of the reception. What happen is very unusual and our reception staff is very focused on customer care. I am sure that it was a misunderstanding. Anyway, we apologize for the inconvenience.
Best Regards,
Federica