I am very surprised that you seemed to have such a bad experience after your email to me, I am wondering if it had anything to do with the fact that you had to pay a locksmith €70 to open the door after you left the key in the lock inside the apartment and closed the door locking yourselves outside, and expecting us to pay for your accident??? As I have an email from you 9/8/17 telling me how happy you were with the apartment, please see the extract below from your email.
( I sincerely hope that you will not charge us for the locksmith because, before that event, we were really pleased with the apartment and would recommend it to our friends who wish to come this fall or spring.
Please confirm. Thank you.)
I am very confused as I think going off your email, if I had paid the locksmith the review would have been perhaps a 5 star??
I don’t think we would have received all the 5 star reviews if the apartment was as bad as you are making it out. We pride ourselves in giving our best service to our customers and I think writing such a bad review after such a “we were really pleased with the apartment” comment really shows it as what it is!