Dear Mr Dupuit

Thank you for the review. As we explained in our email to you prior to your arrival, we were let down at the last minute by the guardian in the village that looks after the property (he has of course immediately been relieved of his duties). Matters have of course not been assisted by the very cold weather being experienced in the region during your stay.

In any event we immediately accepted that the property was not in a state we would normally expect and accordingly as a gesture of goodwill we offered to pay you significant compensation without you requesting the same. In addition we arranged for a new fridge as soon as possible together with a sizeable log supply for the wood burning stove.

However, I am afraid we do not accept that there has been any "deception", and note you do not explain what the alleged deception is. As you are well aware the situation arose as a result of unfortunate circumstances which we have gone to every effort to try and resolve through the excellent Mr FIsher in the village.

We hope you enjoy the rest of your 1 month stay at Belle Vue and am extremely pleased that despite these initial issues you have decided to continue to stay at the cottage in Durban.