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Vue d'ensemble
Appartement de copropriété/Appartement -
2 chambres, 3 salles de bain, 8 couchages
Sliema, Île de Malte

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Très bon - basé sur 20 avis
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map24
dordogne
Auteur de niveau 5
59 avis
33 avis sur les hôtels
common_n_hotel_reviews_1bd8 37 votes utiles
“excellent”
Avis écrit le 4 octobre 2013 Séjour en septembre 2013

j ' arrive d 'une semaine dans cet appartement , il est très spacieux , clair et confortable , un jacuzzi ( qui finalement est très agréable après une journée de visite ) et un billard ne font que compléter le bien être de ce lieu ;Paul , le propriétaire, fait le maximum pour que tout se passe bien , il vient nous chercher et nous raméne a l ' aéroport ; Il est situé a coté de tous les transports et commodités (bus bateaux ,supermarché , resto ) ;Il est dans une rue piétonne qui est animée , mais le soir dans les chambres c ' est calme

Nous recommandons vivement cet appartement , nous avons beaucoup apprécié ;les photos représentent bien la réalité;

La réservation a-t-elle été facile ? L'itinéraire donné était-il correct ?
La remise des clés/l'accès à la location ont-ils été faciles ? État général de la location
Literie Cuisine et ustensiles
Propreté de la salle de bains Autres services
Service
Le plus apprécié: tout était confortable
Le moins apprécié: rien ne nous a déplu
Compagnons de voyage : En famille avec adolescent(s)
Recommanderiez-vous cet hôtel à un ami ?    Oui.
Recommandé pour:
Groupe d'amis Voyageurs seniors
Familles avec jeunes enfants
  • La location était-elle conforme à l'annonce ?
  • Recommanderiez-vous cette location ?
  • Le rapport qualité-prix était-il bon ?
  • Votre caution vous a-t-elle été restituée dans les délais prévus ?
Cet avis vous a-t-il été utile ? Oui
Cet avis est l'opinion subjective d'un membre de TripAdvisor et non de TripAdvisor LLC.
Réponse de la direction
05 oct. 2013
Both Josanne and I would like to thank you for having stayed with us in the Gold apartment in Sliema. It was a pleasure meeting you and providing you with tips to get the best out of your holiday in Malta.

Thank you also for the lovely review and your kind words. We look forward to welcoming you should you visit Malta again (remember, the Hypogeum needs a month or two of advance booking via the Malta Heritage website, and this is a place which is not only a must but an experience of a lifetime).
Cette réponse est l'opinion subjective du représentant de la direction et non de TripAdvisor LLC
DouglasMa...
douglas
Auteur de niveau 2
7 avis
4 avis sur les hôtels
common_n_hotel_reviews_1bd8 8 votes utiles
Avis écrit le 13 décembre 2017 Séjour en novembre 2017
Avis traduit automatiquement depuis l'anglais Plus d'infos
Google Afficher la traduction automatique

Recommanderiez-vous cet hôtel à un ami ?    No.
Cet avis vous a-t-il été utile ? Oui
Cet avis est l'opinion subjective d'un membre de TripAdvisor et non de TripAdvisor LLC.
Envoyé initialement en anglais sur www.tripadvisor.co.uk. Voir l'original
Réponse de la direction
18 déc. 2017
We are sorry to read such a bad review for an apartment which is definitely a lot better than described by this guest, and perhaps even more hurtful is the fact that I attend to this guest's daily phone calls, sms messages, voicemails, etc. with total respect and prompt attention. Neither I nor Gold may be perfect but the review is a total distortion of the truth and that disappoints me.

For any reader to go through this review would make him/her think that we totally neglected the guest's questions or concerns and that the apartment itself was falling apart. For the sake of this guest's memory, he would do well to read that the previous guests, to which he makes reference to in his opening remarks, which clearly indicated that the apartment was clean, without noise at night, having comfortable beds, and that they would come and stay again, so I would caution this guest to see on which bandwagon he wishes to jump on.

The guest, a retired man, travelled on his own, and knowing that he would be more demanding, always found a good ear to listen to his daily summons, some of which were ridiculous in nature but he was always treated with dignity and respect.

The oven that the guest mentions is only 7 years old and is not rusty and so I beg to differ on this issue and on other comments made by him as well. The apartment is used week in week out, and our guests often make use of this appliance with no one ever having mentioned this fact before. I appreciate all comments but they have to be fair and truthful, and you sir, have not.

The guest stayed with us for almost a month but it seems that for this guest no accidents should happen, to put it lightly. The fuse to the main bathroom geyser failed one day and this is something that only an electrician can replace, and one was called upon to quickly rectify the problem. Having an excellent service does not necessarily mean that nothing should go wrong, because, in the real world, things do break down, but instead that one acts on these promptly and efficiently which, until the receipt of your review, you seemed to appreciate. Please allow me to remind the guest on the many times he called to thank me for the extra work I arranged on his behalf, but these he decided to ignore and instead base his review on exaggerations and half-truths.

The guest was provided with free transport on arrival and a very generous complimentary food pack, something he purposely left out from his review. He was also provided with a welcome tour of the apartment and how this works, where it was also indicated that a spare gas bottle was available for him in the balcony (since guest was staying with us for a month).

The information folder contains important telephone numbers, places of interest, tours and excursions, car hire information, a detailed description of how everything in the apartment works, and also a local council listing on when rubbish is collected. The guest also takes umbrage at the fact that the rubbish is collected at a different time than that listed in the information book, as if I can advise the guests to take it out at a different time and risk getting cautioned or fined. In truthfulness, I do not really believe that garbage is collected at 05:30 am because the whole street would be up in arms, and yet, you sir, decided to fabricate another one of your stories to try to justify your review.

I am surprised that it is only now that the guest is mentioning the functioning of the jacuzzi, because this works just fine. All our other guests, before and after this guest's stay, use this and no one has ever complained that it did not work properly. Had the guest made reference to the information book (the one he said was outdated) he would have realized that the jacuzzi has its own heater and once this is set in operation, the water is heated automatically in case it gets cold.

The apartment is equipped with a modern TV with the best TV package on the island; had the reception been poor, all he would have needed was to inform us and a telephone call to the service provider would have solved the problem - this was certainly not caused by builders or the moving of the dish antenna as we are supplied by cable and not dish (another wrong fact by this guest).

There had been some painting and plastering work on the other (hidden) side of the block, but this in no way impinged on the view from the apartment's balcony. Although the workers did use the lift or stairs to remove some of the rubble, the stairs and entrance ways were kept clear and tidy but the guest has decided to continually look for the needle in the haystack rather than being fair in his comments.

Of course, this guest 'kept' me informed about EVERYTHING that was going on, not only in the apartment, or the block, but also in the street, the neighbours, etc. Please allow me to just mention two items which currently come to mind, although there were so much more. You had once called me to tell me that the neighbours did not have electricity, well knowing that this was not something I could fix, and on another occasion you insisted on being supplied with a clothes rack for your wet clothes, and although I had informed you that there was already one there, you insisted there was not, and then only to find out, after having supplied you with a new one, that you did have one which you said you thought was a deckchair.

I ask the guest why he did not request to be relocated or even get his money back had the apartment been so bad as described by him? The comfort of our guests is of utmost importance, and regrettably, over the years, one does lose a guest here and there because of certain preferences - we certainly make no imposition on anyone to stay with us if they feel uncomfortable. Your daily calls to me were not of a worried man, but of a person who seemed to have deliberately and meticulously calculated these to eventually cause harm to people who were good to you, because you know that I was always there for you, no matter whatever subject you wanted to speak about. I feel sorry for the guest for having stayed in an apartment which he didn't like and for a service which he never bothered to acknowledge, but at the same time suffered and stayed on. A holiday is there to enjoy, and if this guest did not enjoy staying here, he would have done well to take his own advice and look elsewhere.

At this time of the year, people are writing Xmas cards or sending email greetings and not writing reviews without a simple acknowledgement of the time I gave him. Two words come to mind at this moment in time, and I restrain myself from being untoward, but spiteful and humbug befit such a sad reviewer.
Cette réponse est l'opinion subjective du représentant de la direction et non de TripAdvisor LLC
Georgia62...
uk
Auteur de niveau 5
58 avis
28 avis sur les hôtels
common_n_hotel_reviews_1bd8 52 votes utiles
Avis écrit le 24 septembre 2017 Séjour en septembre 2017
Avis traduit automatiquement depuis l'anglais Plus d'infos
Language Weaver Afficher la traduction automatique

Recommanderiez-vous cet hôtel à un ami ?    Oui.
Cet avis vous a-t-il été utile ? Oui
Cet avis est l'opinion subjective d'un membre de TripAdvisor et non de TripAdvisor LLC.
Envoyé initialement en anglais sur www.tripadvisor.co.uk. Voir l'original
Réponse de la direction
18 déc. 2017
It is with regret to have read a review which highlights our shortcomings, but sometimes the best laid plans can also go astray, but please allow me to answer the review in the order it was made.

We had offered free transport to these guests and although we had provided directions on where to meet, our small minibus decided to break down and so our son was quick to run the errand to collect the guests from the airport rather than leave them waiting on no one. We do not have a fixed parking space and so I see nothing wrong in not being at the designated place but just a few parking spaces away. Unfortunately our kind gesture to collect the guests from the airport backfired and so we have now decided NOT to offer this service any longer but to assign the same to more specialized transport at a charge.

We do take all comments from our guests seriously as it is our priority to ensure that these are comfortable and content with the service and the apartment provided. As indicated by the guests, a broken plastic chair (unbeknown to us) was quickly replace with a new one.

We were sorry to hear from the guests on their day of departure that they had some issues with the apartment, and so decided not to charge them for the extra electricity used. As the guests indicated, these were supplied with 14 kwph units per day and no one ever exceeds this amount unless you run the air conditioners without much care or regard. We wish to assure these guests, and other future guests, that most other apartments charge for every single electricity unit used.

The apartment is well described in the various websites and so it should have come as no surprise to our guests to find the jacuzzi in the specifically designed alcove next to the lounge area.

We have taken account of the guests comments and the apartment has been upgraded. As Gold is a very popular place, maintenance is carried out occasionally to ensure that standards are maintained, but sometimes having back-to-back guests can limit our ability to attend to certain issues which require a specialist's attention and not ours.

We wish to thank the guests for having stayed with us and also, despite their adverse comments on some issues, to state that the apartment was clean, having comfortable beds, quiet at night, also adding that they would stay here again, and for providing their experience with a 4-star rating.
Cette réponse est l'opinion subjective du représentant de la direction et non de TripAdvisor LLC
HappyReap...
Ireland
Auteur de niveau 4
23 avis
13 avis sur les hôtels
common_n_hotel_reviews_1bd8 12 votes utiles
Avis écrit le 13 avril 2017 Séjour en avril 2017
Avis traduit automatiquement depuis l'anglais Plus d'infos
Google Afficher la traduction automatique

Cet avis vous a-t-il été utile ? Oui
Cet avis est l'opinion subjective d'un membre de TripAdvisor et non de TripAdvisor LLC.
Envoyé initialement en anglais sur www.tripadvisor.ca. Voir l'original
George359
Reading, Royaume-Uni
Auteur de niveau 2
6 avis
common_n_hotel_reviews_1bd8 6 votes utiles
Avis écrit le 14 février 2014 Séjour en février 2014
3
personnes ont trouvé cet avis utile
Avis traduit automatiquement depuis l'anglais Plus d'infos
Language Weaver Afficher la traduction automatique

La réservation a-t-elle été facile ? État général de la location
Literie Cuisine et ustensiles
Propreté de la salle de bains Autres services
Service
Le plus apprécié: Location
Compagnons de voyage : époux(se)/partenaire
Recommanderiez-vous cet hôtel à un ami ?    Oui.
Recommandé pour:
Groupe d'amis Voyageurs seniors
Familles avec jeunes enfants Pour les groupes
  • La location était-elle conforme à l'annonce ?
  • Recommanderiez-vous cette location ?
  • Le rapport qualité-prix était-il bon ?
  • La location était-elle équipée d'un accès Internet ?
  • Votre caution vous a-t-elle été restituée dans les délais prévus ?
Cet avis vous a-t-il été utile ? Oui
Cet avis est l'opinion subjective d'un membre de TripAdvisor et non de TripAdvisor LLC.
Envoyé initialement en anglais sur www.tripadvisor.co.uk. Voir l'original
Réponse de la direction
19 févr. 2014
Thank you for the lovely review. It is always our pleasure to greet our guests in the best way possible, and glad to know that Gold lived up to expectations and perhaps always proved to be a part of a successful holiday/visit to Malta for you. It will certainly be our honour to meet you once again.
Warm regards
Paul & Josanne
Cette réponse est l'opinion subjective du représentant de la direction et non de TripAdvisor LLC
Sheffield...
2 avis
common_n_hotel_reviews_1bd8 3 votes utiles
Avis écrit le 4 janvier 2014 Séjour en décembre 2013
2
personnes ont trouvé cet avis utile
Avis traduit automatiquement depuis l'anglais Plus d'infos
Language Weaver Afficher la traduction automatique

La réservation a-t-elle été facile ? L'itinéraire donné était-il correct ?
La remise des clés/l'accès à la location ont-ils été faciles ? État général de la location
Literie Cuisine et ustensiles
Propreté de la salle de bains Autres services
Service
Compagnons de voyage : Famille élargie
Recommanderiez-vous cet hôtel à un ami ?    Oui.
  • La location était-elle conforme à l'annonce ?
  • Recommanderiez-vous cette location ?
  • Le rapport qualité-prix était-il bon ?
  • La location était-elle équipée d'un accès Internet ?
  • Votre caution vous a-t-elle été restituée dans les délais prévus ?
Cet avis vous a-t-il été utile ? Oui
Cet avis est l'opinion subjective d'un membre de TripAdvisor et non de TripAdvisor LLC.
Envoyé initialement en anglais sur www.tripadvisor.co.uk. Voir l'original
Réponse de la direction
06 janv. 2014
We would like to thank these guests for having stayed with us and for having written such a lovely review.

It is always our goal to make our guests feel immediately at home once they step onto the island, and having our driver waiting for you at the airport to take you straight to our apartment, plus a welcome food pack, is often a good start to customer satisfaction and knowing that there is someone there should you ever need attention. Trying to give that little bit extra doesn't cost much, and we probably realize that we are one of the few property owners who deliver such a service, but it certainly helps make our guests' entry that much smoother and hassle-free. It is always gratifying to know that guests appreciate our service and for this we thank you, and also for having noted it in your review.

Should you ever decide to return to Malta it will again be our pleasure to greet you with the same enthusiasm.

Warm regards

Josanne x
Cette réponse est l'opinion subjective du représentant de la direction et non de TripAdvisor LLC
Oberbüren, Switzerland
Avis écrit le 28 avril 2013 Séjour en avril 2013
1
personne ont trouvé cet avis utile
Avis traduit automatiquement depuis l'anglais Plus d'infos
Language Weaver Afficher la traduction automatique

La réservation a-t-elle été facile ? L'itinéraire donné était-il correct ?
La remise des clés/l'accès à la location ont-ils été faciles ? État général de la location
Literie Cuisine et ustensiles
Propreté de la salle de bains Autres services
Service
Le plus apprécié: location of the apartment
Le moins apprécié: noise from surrounding
Compagnons de voyage : Young Children
Recommanderiez-vous cet hôtel à un ami ?    Oui.
Recommandé pour:
Familles avec jeunes enfants Personnes avec des animaux de compagnie
  • La location était-elle conforme à l'annonce ?
  • Recommanderiez-vous cette location ?
  • Le rapport qualité-prix était-il bon ?
  • La location était-elle équipée d'un accès Internet ?
  • Votre caution vous a-t-elle été restituée dans les délais prévus ?
Cet avis vous a-t-il été utile ? Oui
Cet avis est l'opinion subjective d'un voyageur et non de TripAdvisor LLC ou de ses partenaires.
Envoyé initialement en anglais sur www.tripadvisor.com. Voir l'original
Réponse de la direction
10 mai 2013
Thank you for having stayed with us and for posting your review. It was our pleasure to have met you and your lovely family and to have contributed to making your stay as comfortable as possible. Having stayed with us for almost a month over Easter, your experience in Gold is invaluable as it helps future guests to better understand what the apartment offers and its pristine location, practically surrounded by everything anyone will need while on holiday. It is good to know that the school you attended was very close and that you also made full use of the bus service (just across the road, as are the ferry boats as well).

We hope the children loved the Easter eggs and the 'figolli' and trust you had a wonderful holiday experience which you will hold dear for a long time to come. We look forward to hearing again from you and to have you again as our guests in the future.

Warm regards and hugs to all
Josanne
Cette réponse est l'opinion du représentant de la direction et non celle de TripAdvisor LLC ou de l'un de ses partenaires.
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