We consider this review to be very unjust and very disappointing. The major problem seems to lie in the fact that client appears to not have read the very detailed apartment description from which it is very clear that there is one double bedroom with one double bed and an additional sofa bed which sleeps two in the open plan living area. On top of this, we also supply another folding bed in case the two persons sleeping in the living area prefer to sleep one on the sofa bed and one on the folding bed. To state that the sofa bed is not convertible is factually incorrect: the sofa bed is indeed convertible into a double bed and this can be confirmed by the many clients who have used the sofa bed as a double bed. We always inform clients on check in that if there is something which they feel is lacking, they are to inform us as soon as possible and we will only be too glad to address the matter. In this case, client opted not to do so and instead leave such matters to the review stage, where she mentions that the apartment has the strict minimum in terms of equipment for cooking (without indicating what additional cooking equipment she would have liked to have), the oven dish, the bowl and the citrus press. We confirm that the apartment list of kitchen utensils and equipment is quite extensive and we would have gladly attended to any reasonable requests such as bowl, citrus press and oven dish had client pointed this out: however we confirm that the items she mentioned were in fact available in the apartment. The welcome pack is standard for us and includes as a minimum two bottles of mineral water, coffee, tea, sugar and toilet paper. We confirm that, as with all arrivals, a full welcome pack was available in the apartment on this occasion. It is unfair to expect new garden furniture when our garden furniture is functional, not broken, presented clean and ready to use and tallies with the photos which are included in our apartment listing. With regards to the imitation leather sofa bed, again this was presented in a clean and functional manner and we fail to understand why this point was brought up. Clients were understandably speaking their mother French language all the time and, although we do understand a little bit of French, we cannot communicate efficiently in French as we communicate in English, Italian or Maltese. We do get various French speaking clients with whom we manage to communicate well: this includes the clients who wrote the reviews of 12 July 2018 (“Tres bel appartement bien situe” – 5 star rating) and of 8 May 2018 (“Tres bien” – 4 star rating). In this case, it appears that there was some misunderstanding with regards to the actual check in time required by clients and the various check in options we could offer and in fact we were available for check in at the time agreed with clients.