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“beautiful hideaway”
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Excellent
34 avis
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Vue d'ensemble
Logement à louer -
3 chambres, 3 salles de bains, 7 couchages
Cap Estate, Gros Islet Quarter, Sainte-Lucie

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Excellent - basé sur 34 avis
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Bohotrave...
Braintree, Royaume-Uni
Auteur de niveau 4
32 avis
6 avis sur les hôtels
common_n_hotel_reviews_1bd8 21 votes utiles
Avis écrit le 13 mai 2014 Séjour en mai 2014
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La réservation a-t-elle été facile ? L'itinéraire donné était-il correct ?
La remise des clés/l'accès à la location ont-ils été faciles ? État général de la location
Literie Cuisine et ustensiles
Propreté de la salle de bains Autres services
Service
Le plus apprécié: Villa design
Le moins apprécié: kitchen layout was a little impractical
Compagnons de voyage : Amis
Recommanderiez-vous cet hôtel à un ami ?    Oui.
Recommandé pour:
Groupe d'amis Voyageurs seniors
  • La location était-elle conforme à l'annonce ?
  • Recommanderiez-vous cette location ?
  • Le rapport qualité-prix était-il bon ?
  • La location était-elle équipée d'un accès Internet ?
Cet avis vous a-t-il été utile ? Oui
Cet avis est l'opinion subjective d'un membre de TripAdvisor et non de TripAdvisor LLC.
Boston
Avis écrit le 8 mai 2014 Séjour en mars 2014
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Rapport qualité / prix Chambres
Emplacement Propreté
Réception Service
Recommanderais-je cette location de vacances à mon meilleur ami?  
Recommandé pour:
Pour les amoureux Voyageurs endurcis
Cet avis vous a-t-il été utile ? Oui
Cet avis est l'opinion subjective d'un voyageur et non de TripAdvisor LLC ou de ses partenaires.
Upstate NY
Avis écrit le 26 avril 2014 Séjour en mars 2014
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Rapport qualité / prix Chambres
Emplacement Propreté
Réception Service
Recommanderais-je cette location de vacances à mon meilleur ami?  
Recommandé pour:
Pour les amoureux Voyageurs seniors
Voyageurs en quête de luxe
Cet avis vous a-t-il été utile ? Oui
Cet avis est l'opinion subjective d'un voyageur et non de TripAdvisor LLC ou de ses partenaires.
New York City
Avis écrit le 26 avril 2014 Séjour en avril 2014
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Rapport qualité / prix Chambres
Emplacement Propreté
Réception Service
Recommanderais-je cette location de vacances à mon meilleur ami?  
Recommandé pour:
Pour les amoureux Voyageurs en quête de luxe
Cet avis vous a-t-il été utile ? Oui
Cet avis est l'opinion subjective d'un voyageur et non de TripAdvisor LLC ou de ses partenaires.
Emma S
Atlantic City, New Jersey
2 avis
common_n_hotel_reviews_1bd8 2 votes utiles
Avis écrit le 26 avril 2014 Séjour en janvier 2014
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Compagnons de voyage : Young Children
Votre tranche d'âge 35-49
Recommanderiez-vous cet hôtel à un ami ?    Oui.
Cet avis vous a-t-il été utile ? Oui
Cet avis est l'opinion subjective d'un membre de TripAdvisor et non de TripAdvisor LLC.
sonjacs
Londres, Royaume-Uni
Auteur de niveau 3
19 avis
12 avis sur les hôtels
common_n_hotel_reviews_1bd8 18 votes utiles
Avis écrit le 8 mars 2013 Séjour en février 2013
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3
personnes ont trouvé cet avis utile

La réservation a-t-elle été facile ? L'itinéraire donné était-il correct ?
La remise des clés/l'accès à la location ont-ils été faciles ? État général de la location
Literie Cuisine et ustensiles
Propreté de la salle de bains Autres services
Service
Le plus apprécié: Good location and owners very nice
Le moins apprécié: lack of air con in living areas, and general poor condition of the property
Compagnons de voyage : Young Children
Recommanderiez-vous cet hôtel à un ami ?    No.
  • Recommanderiez-vous cette location ?
  • La location était-elle équipée d'un accès Internet ?
Cet avis vous a-t-il été utile ? Oui
Cet avis est l'opinion subjective d'un membre de TripAdvisor et non de TripAdvisor LLC.
Réponse de la direction
08 mars 2013
We have taken a few weeks since receiving this review to respond as we felt some parts of it were unfair despite the positive remarks and therefore we protested the review. We have tried to reach out to you guys via email since the review was posted but had no response, FlipKey has denied our protest so I feel it necessary now to offer a response from ourselves here openly moreso for the consideration of other potential guests that would now feel some doubt after reading this review despite all our other great reviews we have received from the start of the villa rental as we think some comments were unnecessary and only serve to negatively affect our villa bookings. Hopefully potential guests can realize that the irritability felt in Sonja’s review could also have been due to her being 6 months pregnant, which I’m sure can be difficult at times especially when one is away from home and therefore a little out of their comfort zone, which one recent client whom recently booked understood, when we answered the concerns asked about some of the comments in this review. Sonja, Jeremy and their daughter came to a number of my performances so we got chance to chat a lot and no complaints/concerns were ever voiced even when we asked if they were having a good time. It was always a positive response, so we were very surprised at the negative parts of their review.
We also asked the guests who stayed immediately after (just 10 days ago) how their villa experience was and they said they enjoyed it thoroughly and didn’t experience any interference to their relaxation at the villa from mosquitos or problems with the villa. They did say they would leave their own review soon also. So, to state clearly our response, we will address each point;

“one of the rooms is downstairs which meant it was not suitable for our toddler, and it also has no mosquito net?”

When our guests have a toddler or baby whom they would prefer to sleep in their own bedroom we provide a crib or a small bed/mattress in the master bedroom so their infant can be close to them. Most guests in the past prefer not to have a mosquito net on the bed in the second bedroom, however there is one available if needed and requested.

“lack of air-con in the living area, which meant it was impossible to be in as the mosquito's are a nightmare, and we had every repellent going”

It does clearly state online that only the 2 bedrooms have AC. And due to the style of the villa being open plan as in, it is open to the outside thru the wooden louvres and the large double doors and windows, it retains its rustic Caribbean charm. Once the windows are opened to enjoy the constant Atlantic coastal breeze, the mosquitos are less, as the air flows through the villa and AC is not required or desired by most in the living area. So this is a first, for a comment such as this. There are plenty of different insect repellants from natural ones to others containing deet that can be bought locally and they work effectively.



“The pool is very cold.”

The pool is a large plunge pool and therefore heats each day from the sun to a comfortable temperature. There has been very little rain for a few months now so with cloudless nights and this time of year it is a little cooler in the night which will obviously lower the temperature of the pool, but only first thing in the morning. On the contrary we hear more often than not that the pool is a lovely temperature.

“Generally the villa needs a lot of TLC. Things don't work properly, are in need of repair or updating.”

It is unfortunate and potentially damaging to our villa reputation when statements such as these are made. The villa is constantly maintained between guests and we as the owners are always very hands on to make sure the villa remains at the standard, if not better than when it first began. The kitchen has very good quality untensils (“All Clad”, “Christofle”) and appliances (which are listed online). And everything is checked to be working before guests arrive. The only thing we were made aware of during your stay was the inability to get the DVD working, which we explained and demostrated once asked so you knew how to operate it.

“We found a lot of what appeared to be mice droppings and other 'large bugs”.

Again, quite a shocking statement to make, however whilst not discounting you may see an occasional “bug” as the villa is open plan and in the Caribbean, generally we would hardly see any. Some guests before also have mistaken lizard droppings for that of mice and whilst that can be a common and understandable mistake to make, to state it in a review, is unfair to us. Lizards by the way are quite small, harmless and found in most places on the island so not too worry if one was were seen on a wall in the house. They eat bugs and mosquitos! You may have seen a mouse as most houses around the world may just have one or two every now and again, we put down rodent tablets and also spray for bugs once a month like most homes and this keeps our pest control efficient for the most part.

“When it rained there was a leak.”

We were informed of the leak in the bedroom by a guest directly to us during their stay giving us the opportunity to fix the issue instead of voicing it online without our knowledge, which was just about a month before you. Due to hardly any rain and no other report of the leak from any other guest we thought it was fixed until we read otherwise in your review. So we have addressed this problem again and tested it with recent rain and it now appears to be resolved.

“The Wi-Fi is very temperamental.”

The wifi is tested with my laptop in most places in the villa and works fine. Maybe its not as fast as some other countries that guests are from and granted some areas are stronger than others but for the most part there is coverage by way of extenders/booster in the villa. There are times when LIME, the internet provider works on the line and it would affect connectivity and I remember they have been making some changes on the network lately which would also explain it. But again, never had this complaint before.

“The toilet in the main bedroom seemed to block/not flush properly, the shower had no power, there is no bath.”

The flapper chain on the toilet simply needed adjustment which has been fixed now. Had we known of the issue during your stay it could’ve been addressed immediately too. We have since checked the shower for pressure and don’t find it lacking power. We state on the villa site online that there is no bath, so no surprises there!

“oven in the kitchen very difficult to light.”

We provide long matches and also a stove lighter. The stainless steel stove is simply lit manually through a door at the bottom of the oven which is explained to arriving guests. And has never been an issue for any other past guests. Sorry this was found to be difficult for you. The replacement oven we will install when necessary, will surely have an auto light switch.

“There are a lot of maintenance issues and we would not choose to stay again.”

We believe this statement to be unfair and uncalled for too. We address any maintenance issues straight away if we are informed of any from our guests. We also personally spot check the villa to make sure everything is up to scratch in between guest arrivals.
Cette réponse est l'opinion subjective du représentant de la direction et non de TripAdvisor LLC
TinyDSarn...
Sarnia
2 avis
common_n_hotel_reviews_1bd8 4 votes utiles
Avis écrit le 2 septembre 2012 Séjour en août 2012
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4
personnes ont trouvé cet avis utile

La réservation a-t-elle été facile ? La remise des clés/l'accès à la location ont-ils été faciles ?
État général de la location Literie
Cuisine et ustensiles Propreté de la salle de bains
Autres services Service
Le plus apprécié: Everything! I can't pick a favorite part of this amazing property!
Le moins apprécié: Leaving :(
Compagnons de voyage : époux(se)/partenaire
Recommanderiez-vous cet hôtel à un ami ?    Oui.
Recommandé pour:
Groupe d'amis Voyageurs seniors
Familles avec jeunes enfants
  • La location était-elle conforme à l'annonce ?
  • Recommanderiez-vous cette location ?
  • Le rapport qualité-prix était-il bon ?
  • La location était-elle équipée d'un accès Internet ?
Cet avis vous a-t-il été utile ? Oui
Cet avis est l'opinion subjective d'un membre de TripAdvisor et non de TripAdvisor LLC.
Réponse de la direction
02 sept. 2012
Wow!!! What a beautiful review. Thanks guys for taking the time to write such a detailed account of your stay with us. As you know the reviews are a big part of the decision process for other potential guests to our villa and I'm sure if they only read your review alone that should convince them enough of what to expect.
It was really good meeting you both. Continue to enjoy married life and all the fun that comes with it and we hope to see you and your friends back down here sometime soon.

Peace & Love


Rob & Veron
Cette réponse est l'opinion subjective du représentant de la direction et non de TripAdvisor LLC
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