Thank you for your mention how we solved all the issues as soon as they were reported. We understand to American guest’s European appliances and electric plugs look strange and you don’t feel comfortable to turn on the water heater button or plugin the washing machine, so we sent the maintenance to the house to turn it on. We will improve our welcome book to include very detailed instructions on all the appliances. We really apologize the pool issue on Sunday when you arrive, as we told you Monday when I went to the house with the pool keeper it was a car accident in front of the villa Friday that damaged the gate so we couldn’t access the villa Friday and Saturday, we fixed the gate to late on Saturday but we were not able to clean the pool, but as you mention it was solve it Monday. I don´t think a refund of a 8 guest week summer stay asked at the end of the say for 24h without using the pool is acceptable so we had this 1 star review.

Thank you so much for taking your time to review your stay I’m very happy that you enjoyed.I will check all your suggestions for a five star review next time :D

Thank you so much for your review we are really glad that you and your family enjoyed the stay! Hope to meet you another time! Filipa

Thank you so much for your review and your feedback, we are really glad that you enjoyed your 3 weeks stay in Sesimbra. We will improve the bathrooms and see what happened with the towels! Hope to meet you another time! Regards