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Médiocre
2 avis
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Vue d'ensemble
Appartement de copropriété/Appartement -
2 chambres, 1 salle de bain, 6 couchages
Haifa, District d'Haïfa

Avis des voyageurs Tripadvisor

Médiocre - basé sur 2 avis
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Avis des voyageurs Tripadvisor

Fajgeles...
Auteur de niveau 1
4 avis
“Merveilleuse vue”
Avis écrit le 18 août 2018 Séjour en août 2018

Vue superbe , mais pas assez de couverts , verres pour une famille de 5 personnes , table à manger trop petite

Date du séjour : août 2018
Cet avis vous a-t-il été utile ? Oui
Cet avis est l'opinion subjective d'un membre de TripAdvisor et non de TripAdvisor LLC.
Carolyn E
Haifa, Israël
Auteur de niveau 1
4 avis
4 avis sur les hôtels
common_n_hotel_reviews_1bd8 4 votes utiles
Avis écrit le 5 avril 2018 Séjour en mars 2018
3
personnes ont trouvé cet avis utile
Avis traduit automatiquement depuis l'anglais Plus d'infos
Google Afficher la traduction automatique

Date du séjour : mars 2018
Recommanderiez-vous cet hôtel à un ami ?    No.
Cet avis vous a-t-il été utile ? Oui
Cet avis est l'opinion subjective d'un membre de TripAdvisor et non de TripAdvisor LLC.
Envoyé initialement en anglais sur www.tripadvisor.com. Voir l'original
Réponse de la direction
12 avr. 2018
As a landlord it is very sensitive to protect yourself from a "bad" review as it is easy to believe that the customer is always right and the land lord is the abuser.
The case is entierly different than it is presented by Carolyne.
First regarding my place. I happen to work with other sites on the internet, some of the famous one which i cannot publish the names and i have great reviews keep coming all the time about the place that is consider to be one of the best you can find in Haifa in all aspects. Modernty, clean, new, well kept and smell very good.
Unfortunately Carolyn and her husband rented this place for 2 couples.
They got the place and were very happy with the apartment and the most incredible view of the bay and the Baha'i shrine and garden that is seen from the windows.
Only after 7 days they suddenly changed their mind and they started to look for faults in the apartment and they contact Tripadvisor without sharing me or let me know that there are things that they don't like.
I got an e-mail from tripadvisor to learn that my guests are not happy.
I contact Carolyn and asked her why did she address tripadvisor instead of talking to me and since than it started to be more and more agressive e-mails involving her husband , and it became and obssetion which lost all proportion. I asked Carolyn and husband to meet with me face to face to duscuss the matter and try to find solutions or alternative place but i got a fiirm refusal and was told that they are not willing to meet me, there is nothing to discuss and that they will be leaving in few days any way.
At this stage i also got some e-mails and phone calls from Tripadvisor asking me to consider refund them.
Needless to say that this season of passover is very demandful and hi prices and they got a considerabley good price for 2 couples for 46 days.
According to the short term lease rental, if a place don't fit, which can happen, the guests shouldn't take the place at all or at least inform the landlords within 24 hours that the place is not suitable and ask for refund or alternative place. But this wans't entierly the case. I as says for 7 days didn't hear a word from the guests and only after that i heard about it from tripadvisor.
It is most clear to me that there were other reasons such as a differnt place that the guests got or maybe just the fact the both couple quaralled and couldn't continue to stay together and they mearly wanted to withdraw from the contract and invented all kinds of excuses to get refund.
Also it is importent to say that tripadvisor charged $1000 out of the sum and there were also $300 demage deposite that is return after checking out.
I offered Crolyne $500 payback with the principle that they will not put a bad review on tripadvisor but they refued.
Cette réponse est l'opinion subjective du représentant de la direction et non de TripAdvisor LLC
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