Thank you for sharing your experience during your stay with us.

The concept of a room with four beds (quad) came up when we realized that there was a demand from travelling students more especially on exchange programmes which has also become popular for families who wish to share, very ideal for budget travelers. The room is slightly stretched but there are better options for those who will wish to upscale themselves.

The recorded occurrence during your stay is that you requested to have the room sprayed since you were not very comfortable with using the mosquito nets. This was done and during your checkout at the staircase our security guard missed a step and on the process your bag handle got damaged which infuriated you.

The issue of bed bugs was not reported. We have a contract with a very reputable company worldwide, Rentokil, which does our fumigation and we can comfortably assure you of our quality services.

We still apologize for your luggage mishap and further assure you of the best of services even and when you will be in Nairobi city.


Martin Aliata
Operations Manager
Kenya Comfort Hotel
comfort@kenyacomfort.com,
sales@kenyacomfort.com