Thank you Gary! It was a pleasure to have you stay at our house; we are glad to hear you had a good time in the area and would be quite happy to welcome you again some other time. Have a safe trip home =)

Thank you for your review Donna, it was a pleasure to have you stay. I also feel I have a new friend in Canada ! You welcome back any time. Take care.

Thank you Donna! We were very happy to welcome you again and are glad you enjoyed your 2nd stay as much as the 1st one. We hope you could relax well before going back to "real life" ;-)
You are welcome back any time!

We are pleased you enjoyed your stay at our home and that you found nice spots to go to. Time always flies too quickly in Florida ;-)
We would be very happy to welcome you again in the future if you come back in the area. Hope you had a safe trip back home.

Hello Theresa,
We are sorry to hear you were not totally satisfied with your stay. We do strive for our guests to have a pleasant stay.

A few comments regarding the items you mention :
Your initial booking was for 2 adults and no pet, our quote was based on this info (I specifically deleted the pet fee and told you so back then). It happens that your party actually consisted of 5 persons and 3 dogs. Should you take a closer look at our booking policy, it does state that "a dog under 18Lbs is allowed upon specific request and written consent of owner". A pet fee of $50/week/dog applies, this is NOT a deposit but a fee. I sent you a couple of messages regarding the situation when we found out you brought several dogs but you never responded; TripAdvisor/FlipKey also tried to discuss the matter with you but didn't answer them either.

The whole AC unit was replaced by a brand new one in August 2018 and is working well; we can't predict when the thermostat batteries will go off though, there are new batteries available in the cupboard drawer for replacement when needed; our property manager did come and fixed the problem for you.

As far as the pool is concerned, the heating is indeed solar powered, so should weather conditions not be very good (low temperatures at night, cloudy days), the pool water is cooler during colder periods of the year. We unfortunately cannot monitor/predict weather.
Also the pool is being checked weekly by pool company and filter cleaned up by technician. We will make sure that the job is done in a duly manner as you apparently encounter a cleanliness problem, thank you for pointing it out to us.

We do pest control on a regular basis therefore, there can be some dead insects at time, this is Florida, it's not bug free but we will put special emphasis on the dead insect cleaning up in the future.

We hope you had a safe trip back home.