Dear Guest, thank you so much for taking the time to share with so much details your experience following your recent stay in our property.
.I am very disappointed to read that we have not managed to meet your expectations despite all our efforts and our Friends’ efforts. Indeed, you forgot to explain the hosts who welcomed you were Friends of us, welcoming you voluntarily and not professional hosts. That this is not a common situation in our property, the 1st time indeed, and with you prior agreement.
You also forgot to explain you had been upgraded free of charge in our biggest apartment instead the one you booked, because of the sympathy we have for your parents, who stayed 3 times before in our property. Thus, they must appreciate our customer service to come a fourth time.
The heating was turned on as soon as you made the demand and remained on during your stay.
The dogs were kept all day long in a closed garden after they escaped and no one asked you any responsibility concerning their behavior.
We always take the time to analyze all guest’s feedbacks and find ways to make improvements.
We truly hope that we will have the chance to welcoming you back in our property and provide you with the best care and attention. Warm Regards, Le Mas d’Esquirolly.

Thank you David ! We also were happy to meet you and your family, we are satisfied you enjoyed your short holidays in Provence. Come back whenever you would like !

Dear Lukas, we were pleased meeting you. We are very happy you enjoy your stay at the Mas d'Esquirolly for this Provence discover.
Come back whenever you like !

We would like to thank you to have chosen the Mas d'Esquirolly for your holidays in Provence.
We were very happy to have the chance to meet you and that you had a good and relaxing time in our property.

Thank you very much Jenna, we are satisfied you were pleased by your stay at the Mas d'Esquirolly.
We enjoyed meeting you and your friends. We also appreciated that you respected our place.
We would be very happy to welcome you again!