L'hôtel est superbe, so british, les chambres sont grandes, élégantes, confortables. Le petit déjeuner est délicieux et copieux. Dîner un soir : délicieux ! Et nous sommes venus pour un mariage. Génial !Plus
L'hôtel est superbe, so british, les chambres sont grandes, élégantes, confortables. Le petit déjeuner est délicieux et copieux. Dîner un soir : délicieux ! Et nous sommes venus pour un mariage. Génial !PlusAfficher moins
Thank you for your review following your recent stay at the hotel.
Firstly I would like to thank you for the positive comments you made, however I do have to challenge you on some of the other items within your review as they are grossly exaggerated.
I was in the hotel on the Saturday and it was me that you handed the towel to, I agree it was dirty and this was unacceptable, however it was not stained with blood. You left to go out and I personally went straight to the housekeeping cupboard collected fresh towels and delivered them to your room and placed them in the bathroom, you did not have to ask more than once.
I was also around when you had dinner in The Lounge, I remember as I helped your son connect to the free wifi on his ipad. I asked you how your meal was you told me it was all delicious, you did not mention any issues with the service, the steak or the duck and these were also not mentioned to the waiting staff.
Unfortunately I cannot comment on the issues you have raised about breakfast as I was not working, but considering the first two points are not quite as they really happened I will assume the same can be said for these.
The neighbouring leisure centre allows hotel residents to use the facilities and they do have restricted access times for children, this is advised at the time of booking and has been this way for 15 years.
As you can see from the fact I reply to all reviews I take peoples comments about my businesses seriously, but because I know that you have not been honest I feel it is only fair that I challenge you and highlight the facts for others to see.