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Vue d'ensemble
Cottage -
3 chambres, 2 salles de bain, 9 couchages
Le Bugue, Dordogne – Périgord, Nouvelle-Aquitaine

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Voyager69...
1 avis
“Une adresse à retenir !”
Avis écrit le 20 avril 2017 Séjour en avril 2017

Très bon séjour en Dordogne, gite au calme et bonne localisation pour les visites. Accueil très agréable, les équipements pour notre bébé étaient adaptés, la piscine fonctionnait déjà, le couple était très soucieux de la qualité de la prestation et d'une grande souplesse pour s'adapter à nos imprévus! Merci pour tout.

Recommanderiez-vous cet hôtel à un ami ?    Oui.
Cet avis vous a-t-il été utile ? Oui
Cet avis est l'opinion subjective d'un membre de TripAdvisor et non de TripAdvisor LLC.
Réponse de la direction
22 avr. 2017
Merci Marion
vous êtes les bienvenus

Nous sommes heureux que vous ayez tous apprécié
Cette réponse est l'opinion subjective du représentant de la direction et non de TripAdvisor LLC
xJackiex
Stoke on Trent
Auteur de niveau 6
78 avis
21 avis sur les hôtels
common_n_hotel_reviews_1bd8 35 votes utiles
Avis écrit le 31 juillet 2017 Séjour en juillet 2017
Avis traduit automatiquement depuis l'anglais Plus d'infos
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Cet avis vous a-t-il été utile ? Oui
Cet avis est l'opinion subjective d'un membre de TripAdvisor et non de TripAdvisor LLC.
Envoyé initialement en anglais sur www.tripadvisor.co.uk. Voir l'original
Réponse de la direction
02 août 2017
Well what a shame you mentioned nothing to us about your disappointment whilst you were here.
We have had 15 people staying in the gite - the original renters (8 in total) and friends of theirs that stayed for 3 days. They never had any problem with regards to it being cramped at all - nor has anyone else. who have stayed here.

If you had mentioned about your issue with the size of the fridge apparently being too small we would have solved the problem for you and provided a second table top fridge - but it is certainly more than adequate for our usual groups of guests, after all there were only 4 of you. The fridge - like all of the rest of the gite was thoroughly cleaned before all the food we offer in our welcome pack was put into it - the butter, 3 types of cheeses, milk, and eggs which go with the bread, sugar, coffee, tea and 3 bottles of wine that we always give guests to get them off to a good start,

We explained that when cooking it was advisable to disconnect the smoke alarm as it is just above the stairs from the kitchen, the only place that it can be safely fitted, but to re connect it at all other times - if you chose not to do this that is not our responsibility

The gite is cleaned and hoovered throughout before every guests arrival - including dusting everything.

So glad that despite your apparent disappointment you all enjoyed the swimming pool as you spent so much time in there - I assume that met your expectations?

Whilst we do not charge a damage deposit as guests usually let us know about any damage they may have caused, this was one occasion that we wished we had, as you make no mention of the glasses you broke whilst in the swimming pool, which my husband had to clear up to ensure your and future guests safety. Nor of the damage done to our garden by your dog and your friend who drove his motor home over our shrubs in a garden we take tremendous pride in, smashing them to pieces.
We were very disappointed that guests of ours, many of whom become friends during their stay, should take so little care of our property
Cette réponse est l'opinion subjective du représentant de la direction et non de TripAdvisor LLC
Roam15040...
1 avis
common_n_hotel_reviews_1bd8 1 vote utile
Avis écrit le 23 juillet 2017 Séjour en juillet 2017
1
personne ont trouvé cet avis utile
Avis traduit automatiquement depuis l'anglais Plus d'infos
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Recommanderiez-vous cet hôtel à un ami ?    No.
Cet avis vous a-t-il été utile ? Oui
Cet avis est l'opinion subjective d'un membre de TripAdvisor et non de TripAdvisor LLC.
Envoyé initialement en anglais sur www.tripadvisor.co.uk. Voir l'original
Réponse de la direction
24 juil. 2017
We allowed you to book our gite for only 5 nights - we insist on full weeks only in high season - as you were following the Tour de France - leaving us with two days empty.
Our gite is a 250 year old stone built house, which was fully renovated 8 years ago.
I can only assume that you have never stayed in a stone house as the smell you refer to as " damp" is the natural smell of houses of this construction. Perhaps choosing new houses to stay in would suit you better?
All the equipment in the gite is less than 5 years old, and is in good
working order.
The gite is hoovered through out and the bathrooms, kitchen and equipment are washed and cleaned before every guests arrival, so how exactly you could feel you needed to do this we don't understand, and although you say you had to hoover there was never any sound of you doing this at any time during your stay - we always love it when our guests help out and we hear the hoover going.
Perhaps allowing you to take your own bikes into the gite did not help the cleanliness issue.

You say that when you switched on the heated towel rail in the bathroom all the electric went off - this would have been impossible as it would have only tripped its own individual circuit breaker - what actually happened was that there was a brief power outage by EDF- nothing to do with any equipment or electrics either in the gite or the main house. But you never mentioned this to us or we could have explained what had actually happened.

When you mentioned to my husband that you thought you could smell gas he immediately came in, and although he could detect no small of gas he retighten all the fittings, which were actually new this year.
The cooker is set up in the standard way for France, in fact our own cooker is set up in exactly the same way, with the gas bottle being in a cupboard by the side. ventilation of any kind is not required.
You left the TV on whilst you went outside to eat - this fried the FreeSat box, which cost us over 200€ to replace. Perhaps it would have been fairer to say that it stopped working when you were using it?
Because our engineer was in the UK getting new supplies when we called him and he would not be back till Wednesday we offered for you to come and watch TV any time you wanted in our house, even offering to leave the doors open for you when we went out. You chose not to do this.
We often have 9 guests staying in our gite and none of them have ever found that the wardrobe and various chest of drawers have been too inadequate for all their clothes, so we find it hard to understand how with only two of you staying this was causing you a problem?
We were totally surprised when you just handed us the key without a word a day early, we wondered if perhaps you had booked 5 nights by mistake and were off to follow the Tour, especially as at no time did you mention to us any problems you felt you might have.

The pool was clear and sparkling blue whilst you were here, so again we do not understand this " cloudiness" All our guests spend many hours having fun in the pool, you chose not to.
You mention not being offered the hot tub, did you ask? no.
We are currently, as you will have seen, laying a path between the gite and the hot tub to make it easier and more comfortable for guests to use it, if only you had mentioned it - but like with everything else you hardly communicated with us at all
Cette réponse est l'opinion subjective du représentant de la direction et non de TripAdvisor LLC
danale196...
Amsterdam, Pays-Bas
Auteur de niveau 4
25 avis
16 avis sur les hôtels
common_n_hotel_reviews_1bd8 21 votes utiles
Avis écrit le 24 août 2016 Séjour en août 2016
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La réservation a-t-elle été facile ? L'itinéraire donné était-il correct ?
La remise des clés/l'accès à la location ont-ils été faciles ? État général de la location
Literie Cuisine et ustensiles
Propreté de la salle de bains Autres services
Service
Le plus apprécié: The Gite, the pool, the gardens, the hosts.
Le moins apprécié: It would be nice if they would invest in high speed internet for the gite. It would make it so much easier to plan excursions and so forth. There is wifi but basically you can only get it outside the gite in the garden.
Compagnons de voyage : époux(se)/partenaire
Recommanderiez-vous cet hôtel à un ami ?    Oui.
Recommandé pour:
Groupe d'amis Personnes handicapées
Voyageurs seniors Familles avec jeunes enfants
  • La location était-elle conforme à l'annonce ?
  • Recommanderiez-vous cette location ?
  • Le rapport qualité-prix était-il bon ?
  • La location était-elle équipée d'un accès Internet ?
Cet avis vous a-t-il été utile ? Oui
Cet avis est l'opinion subjective d'un membre de TripAdvisor et non de TripAdvisor LLC.
Envoyé initialement en anglais sur www.tripadvisor.com. Voir l'original
Réponse de la direction
25 août 2016
Thank you Dana - and it was lovely to see you all again.
I will look again at trying to fit in more than a usual sized fridge in there - we got one with the biggest icebox that still fitted but I appreciate that with the very hot weather we have been having more ice would have been nice (we will always make you some you know?)
We cannot wait to see you all again and your two weeks went way too quickly
Cette réponse est l'opinion subjective du représentant de la direction et non de TripAdvisor LLC
IslaS4
2 avis
common_n_hotel_reviews_1bd8 3 votes utiles
Avis écrit le 6 juin 2014 Séjour en mai 2014
1
personne ont trouvé cet avis utile
Avis traduit automatiquement depuis l'anglais Plus d'infos
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Rapport qualité / prix Chambres
Emplacement Propreté
Service
Recommanderiez-vous cet hôtel à un ami ?    Oui.
Cet avis vous a-t-il été utile ? Oui
Cet avis est l'opinion subjective d'un membre de TripAdvisor et non de TripAdvisor LLC.
Envoyé initialement en anglais sur www.tripadvisor.com. Voir l'original
Réponse de la direction
31 mars 2016
It was great to see your children having such fun in our pool
Cette réponse est l'opinion subjective du représentant de la direction et non de TripAdvisor LLC
Avis écrit le 3 septembre 2017 Séjour en août 2017
Google Traduire en français

Cet avis vous a-t-il été utile ? Oui
Cet avis est l'opinion subjective d'un voyageur et non de TripAdvisor LLC ou de ses partenaires.
Réponse de la direction
05 sept. 2017
It was so enjoyable for us to see you so enjoying your hoilday, especially your children having such fun in our pool
We are looking forward to seeing you next year - thank you so much for re booking
Cette réponse est l'opinion du représentant de la direction et non celle de TripAdvisor LLC ou de l'un de ses partenaires.
BlueMarli...
Sittingbourne, Royaume-Uni
Auteur de niveau 6
191 avis
47 avis sur les hôtels
common_n_hotel_reviews_1bd8 57 votes utiles
Avis écrit le 16 août 2017 Séjour en août 2017
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2
personnes ont trouvé cet avis utile

Recommanderiez-vous cet hôtel à un ami ?    Oui.
Cet avis vous a-t-il été utile ? Oui
Cet avis est l'opinion subjective d'un membre de TripAdvisor et non de TripAdvisor LLC.
Réponse de la direction
17 août 2017
How glad we sre that you had such a great time, despite your car problems which must have been a worry.
We so enjoy it when we can share our love of our gite, and this area with others.
It was a pleasure having you all here and like you say we almost felt you left as family too.
As for helping you out with your car problems, but of course we would, why not? It would have worried us your having to drive so far not knowing that your car was repaired and wondering if it might break down.
Apart from yourselves the other enjoyment for us of your stay was your daughter and your grandson who is such a delightful boy, and who our dogs, especially Sally who is a rescue dog and does't make friends so easily, really adored. I think they miss him still.
How we wish your stay could have been longer
Cette réponse est l'opinion subjective du représentant de la direction et non de TripAdvisor LLC
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