Dear Sir,
We are quite surprised to read that the kitchen had inappropriate and broken items. It is difficult to address these issues when they were not brought to our attention.
Looking at our history of reviews, the completeness of the kitchen, the appliances and the cutlery are what typically get complimented.

Regarding the guarantee, it is true that it lasted longer than usual because the manager was in the process of installing a new email software that created some lapses in email communication. Our intention has always been to be as transparent and as correct as possible.
For the record, as soon as we were notified of the problem, we quickly responded to rectify the situation and the guarantee was reimbursed within 20 days.
As we read your review, it?s unfortunate that this administrative matter took over the quality of the location and the villa.

Villa � Les Moulins � is a holiday home. We do not live there permanently nor do we stay there for more than a week or two at a time. It is therefore impossible for us to predict construction work near our location or in the village.
There were no indications that heavy construction was about to start, especially considering that noisy work is strictly forbidden during the months of July and August in Provence.
As a matter of fact, when we received the information, we immediately contacted the contractor who told us that he had instruction from the Architect to keep on working. We then contacted the Police district of Apt who told us that it was not in their authority to intervene in a private affair. Disappointed by the response, we contacted a lawyer in Apt who told us to obtain a written complaint from the family who rented the villa.
A legal procedure against the owner of the land and the construction would have lasted 4 to 5 years. Nevertheless, the family received a generous compensation of 30% off.
Regarding the air conditioning apparel, we called for an immediate intervention but the technician was not able to make it until the end of the rental. Since then the air conditioning inside the forth room is now fully functional.
We wish you could have enjoyed Villa Les Moulins as many other families have for the last 8 years. We have been renting our home for a long time and unfortunately it is the first time we experienced such a situation. There was nothing we were able to do to stop the inconvenience even after making contact with the contractor.