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611 avis sur 2 882
Avis publié : 10 avril 2018

Hôtel familial, propre et bien agencé.
Personnel efficace et aimable.
Buffet du petit déjeuner copieux, bon et varié.
Buffet du soir varié mais pas de très bonne qualité.
Bon rapport qualité prix dans l'ensemble

Points négatifs :
- la connexion wifi est déplorable
- pas de parking pour les résidents de l'hôtel (il faut parfois se garer beaucoup plus loin)
- lumière sur la terrasse qui reste allumée toute la nuit (sans possibilité de l'éteindre) donc lumière dans la chambre

  • Séjour en : mars 2018, a voyagé en famille
    • Chambres
    • Propreté
    • Service
Merci Marion P
Cet avis est l'opinion subjective d'un membre de TripAdvisor et non de TripAdvisor LLC.
Garden H, Director de Relaciones con Clientes de Tropic Garden Aparthotel, a répondu à cet avisA répondu 12 avril 2018
Google Traduction

Dear Marion,

Thank you so much for sharing your lovely comments on TripAdvisor about your recent stay at our Tropic Garden Hotel Apartments in Ibiza. Our apologies for not answering you in your native language but instead using English, as an international language, to facilitate communication.

It pleases us enormously to read you enjoyed your holiday experience with us and we are delighted you also found our surroundings to be tranquil and relaxing. We also appreciate your kind remarks regarding the perfect service received from our staff, our well-kept and maintained resort as well as our great buffet selection and variety.

We are sorry you found our WiFi to be erratic times. We offer this additional free of charge service to enable guests to connect and keep in touch, however the strength of service will vary at times also depending on the number of users at that time.

Thank you also for your remark on our great value for money - "Bon rapport qualité prix dans l'ensemble". At Garden Hotels we do our utmost to provide our guests with the best possible value for money holiday experience and we are very proud that you feel able to confirm that the quality we provide is on a level with our highly competitive rates.

Thank you once again for letting us know what an enjoyable time you had and we will make sure your positive feedback is passed on to our entire team. It serves as great encouragement and motivates us to keep working hard to ensure every guest has the best holiday experience possible.

We hope to have the opportunity of welcoming you back soon.
Fondest regards from Ibiza,
The entire team at Tropic Garden Hotel Apartments

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Cette réponse est l'opinion subjective du représentant de la direction et non de TripAdvisor LLC
Avis publié : 5 avril 2018

Super voyage en couple, super hôtel. Il yba toujours moyen de se faire comprendre dans n'importe quel langue. Juste déçu du prix des repas quand l'on ne prend pas le hall in exclusive. Mais sinon le petit déjeuner est extra en illimité

  • Séjour en : mars 2018, a voyagé en couple
    • Rapport qualité / prix
    • Emplacement
    • Literie
    • Chambres
    • Propreté
    • Service
Avis recueilli en partenariat avec Hotelplan
Merci Coralie2300
Cet avis est l'opinion subjective d'un membre de TripAdvisor et non de TripAdvisor LLC.
Garden H, Director de Relaciones con Clientes de Tropic Garden Aparthotel, a répondu à cet avisA répondu 9 avril 2018
Google Traduction

Dear Coralie,

Thank you so much for sharing your lovely comments on TripAdvisor about your recent stay with us in Ibiza. Our apologies for not answering you in your native language but instead using English, as an international language, to facilitate communication.

It pleases us enormously to read you enjoyed your couples' holiday with us and we are delighted you also found our surroundings to be tranquil and relaxing. It is indeed true we are ideally located and have everything required for a fantastic get away within reach.

We also appreciate your kind remarks regarding the perfect service received from our staff, our well-kept and maintained resort as well as our great buffet selection and variety at breakfast time.

Thank you once again for letting us know what an enjoyable time you had and we will make sure your positive feedback is passed on to our entire team. It serves as great encouragement and motivates us to keep working hard to ensure every guest has the best holiday experience possible.

We hope to have the opportunity of welcoming you back soon.

Fondest regards from Ibiza,
The entire team at Tropic Garden Hotel Apartments

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Cette réponse est l'opinion subjective du représentant de la direction et non de TripAdvisor LLC
Avis publié : 3 avril 2018

L'hotel est bien place avec de tres belles vues si vous prenez vue sur la mer. Le personnel est charmant et à votre ecoute. Le gros probleme est la qualite de la nourriture au restaurant. On se croirait dans une cantine d'école. Le vin est très mauvais, pas de jus naturel et le top c'est l'omelette du matin. Ils la font avec des jaunes d'oeufs en boite. Je conseille donc l'hotel seulement pour se loger et de manger dans les petits restaurants du village. Le wifi marche tres mal dans les chambres.......

Séjour en : mars 2018, a voyagé en famille
Avis recueilli en partenariat avec cet hôtel
Merci laurentbeausse
Cet avis est l'opinion subjective d'un membre de TripAdvisor et non de TripAdvisor LLC.
Garden H, Director de Relaciones con Clientes de Tropic Garden Aparthotel, a répondu à cet avisA répondu 5 avril 2018
Google Traduction

Dear guest,

Firstly may we apologise for not being fluent enough in French to answer you in your native tongue. We thank you for having taken the time to express your thoughts regarding your stay at our hotel.

It is lovely to hear you enjoyed our setting;we have to agree that where we are situated in relation to beaches, local shops and restaurants is one of the many reasons we have guests choose to return to our hotel year after year.

We also appreciate your highlighting how pleasant our staff are " Le personnel est charmant et à votre ecoute.". We have a dedicated professional team who are always on hand to help where they can.

It is a shame however to hear our buffet selection was not to your liking. We have made several improvements recently to our dining area and introduced a new show cooking area which has received many glowing reviews and we are saddened to hear your impressions. It is rarely we cannot satisfy our guests' palates.

We sincerely hope we will have a second opportunity in the not too distant future to change your opinion and until then send you warm greetings from Ibiza.

Yours sincerely,
The entire team at Tropic Garden Hotel Apartments

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Cette réponse est l'opinion subjective du représentant de la direction et non de TripAdvisor LLC
Avis publié : 23 octobre 2017

Aucun membres de l’hôtel ne parlent français, très dure de se faire comprendre, voir malhonnête sur certain point.Sinon pour le reste, cette hôtel n'est pas dans la moyenne pour un 4 étoiles. déçu de cette hôtel.

Séjour en : octobre 2017, a voyagé en couple
Avis recueilli en partenariat avec cet hôtel
1  Merci Yan A
Cet avis est l'opinion subjective d'un membre de TripAdvisor et non de TripAdvisor LLC.
Garden H, Director de Relaciones con Clientes de Tropic Garden Aparthotel, a répondu à cet avisA répondu 24 octobre 2017
Google Traduction

Dear guest,
Thank you for having chosen the Tropic Garden Aparthotel for your recent holiday and for taking the time to share your thoughts regarding your recent stay with us. Our deepest apologies for not replying to you in French and using English. We chose English as it’s considered the international language and makes us able to communicate with more ease.

Indeed most of our team members speak 3 languages, but we must admit that some of our colleagues cannot speak fluently your native language. When having issues with translation we always advise to let us know so we can ensure you get the appropriated help when really needed.

Please, let us confirm you that our principal objective is to ensure each of our guests receive the highest standard of care while residing with us and we aim to provide the best holiday experience possible. We are very sorry for not having met your expectations and truly hope you will allow us a second opportunity to show you a fantastic vacation. Yours sincerely, All the Tropic Garden Aparthotel

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Cette réponse est l'opinion subjective du représentant de la direction et non de TripAdvisor LLC
Avis publié : 19 octobre 2017

Très agréable et belle piscine, bonne animation et terrain de jeu pour les enfants, petite kitchenette... on peut emprunter des serviettes de bain, sauna, piscine chauffée au sous-sol...on recommande!

Séjour en : octobre 2017, a voyagé en famille
Avis recueilli en partenariat avec cet hôtel
Merci 435ps72
Cet avis est l'opinion subjective d'un membre de TripAdvisor et non de TripAdvisor LLC.
Garden H, Director de Relaciones con Clientes de Tropic Garden Aparthotel, a répondu à cet avisA répondu 24 octobre 2017
Google Traduction

Dear guest,
Thank you so much for rating us so highly in Tripadvisor. We are glad to know that you really enjoyed your stay. It has been a pleasure to read that you had a lovely holiday with us. We apologise for not answering in French but in English. We hope you don’t mind but as it is known as the international language, we thought it would enable us to understand each other more easily.

It's really appreciated that you have shared your positive experience here to the online community with other travellers. We're so proud to see that you enjoyed the hotel facilities and deco, the willingness of our staff (and kids animation team) and our fabulous pool and sauna - thank you so much for highlight all of them! One of our main goals is to provide unforgettable holiday memories, for all of our guests (kids included!) and we are delighted to see that you've loved it. We really hope to have you back with us on a future holiday.
Warm regards, All the team at Tropic Garden Aparthotel


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