As owners who have the advantage of living locally and therefore offer a personal management service of our rental villa, Casa Palana, we strive to provide the upmost in quality, comfort and service to all of our guests.
It therefore saddens us immensly to find negative comments from guests who during their final day wrote such positive, glowing reviews in our villa guest book - to quote " we have had a fantastic holiday, the villa is perfect, like being at home and the owners are really friendly and offer excellent advice"
Frustratingly, as experienced rental managers for over 12 years, this is the first occasion where severe damage has occured which has culminated in monies being withheld. This particular guest was in breach of contract from the onset of their stay as they had decided to bring a younger (under our 40 years of age limit) guest without prior consent. Sadly it appears that hair colour/dye has been used by the younger guest during their stay and as a result tranfsferred permanent staining to a complete set of bedding, several towels, bath mat and the discolouring of a marble shower floor.....hence the reason for the need to replace these items at a much greater cost than the amount withheld.
In reassurance to any future guest, please focus on the positve comments initially left by this guest and not those tinged with "sour grapes" in their latest review.