Thank you. It was a pleasure to have you stay here and we hope to see you again one day if you holiday in this area.

Thank you for your feedback and the points have all been noted.
On a positive front the road is now tarmaced all the way to our gates. The sandstone surround to the pool has been replaced and is now easy to clean and the apartment now has a dedicated 20Mbs internet connection.
I do feel most of these points should have been mentioned at the time and they would all have been addressed, we live next to the apartment and were in contact with the guests most days while observing their privacy.
I feel the issue with the washing machine is rather pedantic and could have been resolved with a question, there is also a net for removing a few feathers from the pool!