The villa is nicely decorated with convenient facilities (i.e. ensuite bathrooms in each room). The cinema room smells funny though and we didn't want to use it because of that reason.
We experienced subpar service from the villa manager from day one, who was rude and abrasive. As soon as we arrived at the airport the van was too small to fit the number of people. I called him to address the issue and he raised his voice on the phone. He also tried to pocket money during a few transactions with various vendors (i.e. boat trips), which was completely unacceptable and unprofessional. This issue was brought to the management, and they resolved the issue efficiently. Until they implement changes to their service standard, I would be careful of what the villa manager tells you in terms of costs. For the price we paid, we expected 5-star service, and we definitely did not receive that.
Whiterose management would benefit from improving their services overall by hiring staff... Plus