We are quite sad about your review on TripAdvisor. It is rare for us to have this kind of reaction, and we are puzzled and hoping to understand what happened. I believe that all of this could have been resolved if you had spoken to us when you were here. For the sake of future possible guests, I feel I should respond how we might have handled your complaints if you had let us know: About the WiFi… I just returned from a hotel stay in Milan. I paid 10 Euros a day for WiFi, and it was not a consistent signal. Welcome to life in Italy! At Poggio Etrusco the WiFi is free. Thanks to the lovely 400-year old (very thick) walls, the signal doesn’t reach all of the apartments, but each apartment has a covered terrace that does get a strong and pretty consistent signal. I know you had difficulty connecting due to the incorrect settings on your laptop, but once you worked that out, I saw that you found several HotSpots on the property, even on your own front porch. If you had mentioned that it was an inconvenience, I would have given you a portable repeater that would have increased the signal. There are no TVs in the apartments as all channels are in Italian. However, if you had requested a TV, we have a small portable one we could have hooked up for you. As for the darkness, the lights are energy-saver bulbs and take a while to warm up. I would've gladly brought you more lamps if you had only said something. I do apologize that we apparently didn't get a light bulb in to replace one that was burned out. Also, I noticed that you kept the wooden shutters closed even in the daylight. That would certainly make the room quite dark. The guest information booklet has info about where to take your trash, however if you had asked, we could have emptied your trash can under the sink, which was probably what caused the odor. Most agriturismos don't even offer breakfast, and when they do, the typical Italian breakfast is quite simple. We try to offer a variety of primarily organic and seasonal products. Most people are tickled to cook their own farm fresh egg in the little egg cooker. The yogurt we buy is top quality and delicious, and is of course ‘packaged.’ The pastries come from the local pastry shop, fresh every morning, supplemented with my homemade jam tart and/or olive oil cake. Fresh fruit, cereals, bakery bread (Tuscan unsalted bread, which the uninitiated often misunderstand) and American style bread for toast, and my homemade jams. There is good roasted Italian coffee, hot milk, hot water and teas, organic juices (yes, ‘packaged’), and our healthy spring water. If there was something missing from that breakfast, we would have been happy to provide it. We have no fleas. I know this for a fact as I am highly allergic and make sure the animals are flea-free. We were in the mosquito season when you were here, and offered you citronella candles and repellant as we noticed you spent a lot of time in the garden. I have written to all of the other guests that week (and have heard back from all but one), and they had a completely different experience than yours. All found the property charming inside and out, the breakfasts abundant and fresh, and had great sleep. Above all, I am very sorry that you were so unhappy. We take pride in making our guests feel at home and try to make their stay pleasant and memorable. I wish we could have known the problems at the moment and would have either resolved them, or helped you find another accommodation that would have suited you better.