Dear Mechthild, We thank you for your personal comment and would like to take the chance reply.
You told me on the phone that without refund you would leave a bad review, and here it is ; Airbnb decided that no refund was to be made; we proposed to you to leave for a hotel, but you choose to stay at the villa.
We are very sorry that you made the experience of a Cyclone and understand that it must be very frightening; But it is important for travellers to get informed about weather forecast when preparing their vacation, specially during Cyclone season.
Nonetheless, all guests, and you too, did get informed by Airbnb as soon as the tropical storm was declared a Cyclone!
We took good care of all our guests in the different villas we rent, before and during the Cyclone; we organised a Taxi for you to go shopping; We explained to buy enough food, toilet paper ect, in case shops would stay close for more than 2 days. We gave you many candles and flashlights, other lamps with batteries, also complimentary fruits;
The entire Island was cut off Electricity during the cyclone which lasted 2 days; But at your villa there was a generator and 2 tanks, each of 5000 Liter Water! You had asked not to be disturbed before 11 am and when the manager came to see you in this urgency case to explain how to use generator and water, you did not open the door. Without electricity the pump does not work, and the water runs very slowly, but it runs! So your statement is not true.
It was definitely not life threatening as you’re saying ...; You were staying in a villa with concrete roof and shutters, one of the most secured places on the Island! You did get water and Electricity as soon as Ringo was able to get to you, witch is 2 days later and not 4 ...Your lack of understanding in those circumstances shocked the locals who had real problems with their houses and who suffered sever material losses, specially when you showed concern to have lost your Diving sessions ..